Customer Service Supervisor

Role Overview

Position: Customer Service Supervisor
Advertised openings: 1
Reports to: Sales and Marketing Director

Job Purpose: Handle customer enquiries, complaints, follow-ups and concerns.

Requirements

• Diploma in Business Administration, Journalism, Public Relations or a related field from a recognised institution; degree is an advantage.
• Good customer service skills and command of English.
• At least two years' experience in a similar position.
• Ability to work with minimal supervision.
• Good comprehension, composure and ability to withstand pressure.

Compulsory Requirements

• Applicants must be registered and active members of their respective professional bodies, where applicable.
• Qualifications must be validated by the Zambia Qualifications Authority (ZAQA).

Application

Submit an application by 6 November 2026. Only shortlisted candidates will be contacted.