Job Purpose

The Deputy Manager – Property supports the Property Manager in managing residential and commercial properties held on behalf of pension scheme and institutional clients of Prudential Pensions Management Zambia (PPMZ), deputising for the Property Manager on day-to-day portfolio matters as required. The role covers lease and tenant administration, rent collection and reconciliations, inspections and maintenance, records and reporting, and compliance with internal policies, client mandates and applicable Zambian legislation (the Rent Act, Chapter 206, and the Landlord and Tenant (Business Premises) Act, Chapter 193). The role helps keep properties maintained, let and income-generating, while decisions on lease terms, rent changes, payments and legal matters remain with the Property Manager.

Principal Accountabilities

Lease & Tenant Administration (30%)

Administer tenant onboarding, including applications, reference and credit checks, lease documents and deposits.
Prepare lease renewals and rent reviews for the Property Manager’s approval.
Maintain the rent roll and flag upcoming lease expiries and rent-review dates.
Handle routine tenant queries and complaints through to resolution.
Conduct move-in and move-out inspections and support handovers.
Escalate disputes, lease breaches and arrears requiring legal action to the Property Manager.

Rent Collection & Property Finance Support (25%)

Prepare rent and service-charge invoices and issue receipts.
Monitor rent payments, follow up arrears in line with internal policies and keep the arrears schedule current.
Ensure rent is promptly and correctly applied to client accounts and prepare monthly rent statements and reconciliations.
Prepare payment documentation for contractors and service providers for the Property Manager’s approval.
Track property outgoings, including utilities, repairs, service contracts and fees.

Maintenance & Inspections (20%)

Carry out routine inspections of residential and commercial properties and prepare reports.
Log maintenance requests and follow up repairs to completion.
Coordinate contractors and service providers under PPMZ procurement procedures and support preventive maintenance plans.
Maintain the movable asset register for each property.

Records & Reporting (15%)

Maintain accurate property records, including leases, tenant files, titles, valuations, insurance, compliance and payment records, and contractor/service-provider records.
Compile data for monthly reports on occupancy, collections, arrears, voids and maintenance.
Prepare ad hoc reports and collect market rental data to support rent reviews.

Compliance Support (10%)

Support compliance with the Rent Act for residential tenancies and the Business Premises Act, as amended by the Landlord and Tenant (Business Premises) (Amendment) Act No. 5 of 2020, for business tenancies.
Track statutory notice periods for business tenancies and draft notices for the Property Manager’s approval.
Conduct anti-money laundering and countering the financing of terrorism (AML/CFT) screening of new tenants and annual screening of existing tenants.
Monitor insurance renewals, rates and land rent.
Adhere to internal policies, client mandates and PPMZ procedures and perform other duties assigned by the Property Manager.

Technical & Behavioural Competencies

Knowledge of lease administration, rent collection and arrears follow-up.
Working knowledge of the Rent Act and Business Premises Act, including security of tenure and business tenancy renewals, and AML/CFT requirements.
Practical knowledge of inspections, building maintenance and contractor/service-provider coordination.
Good numeracy, accurate record keeping and proficiency in Microsoft Excel, Word and Outlook.
Strong organisational skills and attention to detail.
Clear, courteous communication and a strong tenant-service focus.
Ability to prioritise, meet deadlines and escalate appropriately.
Integrity and discretion in handling client funds and confidential information.
Teamwork, willingness to learn and readiness for regular field visits.

Qualifications & Experience

Formal Education

Full Grade 12 Certificate (5 credits or better).
Degree in Real Estate, Property or Estate Management, Land Economy or a related field.
Membership, or progress towards membership, of the Zambia Institute of Valuation Surveyors (ZIVS) or Zambia Institute of Estate Agents (ZIEA) is an advantage.
ZAQA-qualified qualifications.

Knowledge, Expertise & Experience

At least three (3) years’ experience in property administration, letting, rent collection or facilities support, including tenant liaison, property inspections and supervisory exposure.
Added advantages: experience with institutional residential or commercial portfolios (including business tenancies), property management software, and a valid driver’s licence.

Application

To apply for this position, click the Apply now button below. Closing date: 12 November 2026.

Prudential is an equal opportunity employer and supports reasonable adjustments for applicants with relevant needs.

Deputy Manager – Property