First Impressions Officer

A First Impressions Officer is sought to deliver a premium member experience, drive membership growth and manage client relationships for a membership-based organisation.

Key Responsibilities

• Welcome and provide a premium, personalised experience to members, prospective members, corporate clients and guests.
• Drive membership sales by identifying prospects, recommending suitable membership categories, following up leads and converting enquiries into memberships.
• Coordinate new member onboarding, including orientation, profile setup, business profiling and 30/60/90-day engagement check-ins.
• Manage member relationships, renewals and retention, while identifying opportunities for upgrades.
• Deliver Business Services and Member Network activities, including coordinating member requests, networking events and relevant member-to-member introductions.
• Maintain accurate and up-to-date membership records, leads, interactions and referrals, and prepare regular activity and performance reports.

Requirements

• Grade 12 Certificate with five (5) O Levels, and a Diploma or Bachelor's degree in Business Administration, Sales & Marketing, Customer Relationship Management or a related field.
• At least 3-5 years' experience in a client-facing role, preferably in banking, insurance, financial services, investment brokerage or wealth management.
• Proven experience in client acquisition, relationship management, sales, marketing, cross-selling or achieving sales targets.
• Experience using customer relationship management (CRM) systems, as well as Microsoft Office and other digital communication tools.
• Excellent communication, relationship management, sales and negotiation skills, with strong commercial awareness, organisation and attention to detail.

How to Apply

• Apply through the Apply button on this page.
• Submit a summarised curriculum vitae and qualifications only, as a single document, indicating the position in the subject line.
• Only shortlisted candidates will be contacted.

Closing Date

• 4 November 2026