IT Specialist - Lusaka

Job Ad & Profile Description

Position : IT Specialist - Lusaka

Job Summary
The IT Specialist will be responsible for managing, maintaining, and improving the organization’s IT infrastructure, systems, networks, cybersecurity, and technical support services. The role requires an experienced professional capable of providing strategic IT solutions while ensuring reliable, secure, and efficient technology operations.
Key Responsibilities

• Manage and maintain IT infrastructure, servers, networks, hardware, and software systems.
• Monitor system performance, troubleshoot technical problems, and ensure minimum downtime.
• Implement and maintain cybersecurity measures, data protection, backups, and access controls.
• Manage network infrastructure, including LAN/WAN, Wi-Fi, VPN, firewalls, and related technologies.
• Install, configure, upgrade, and maintain IT systems and applications.
• Provide advanced technical support and resolve complex hardware and software issues.
• Develop and implement IT policies, procedures, disaster recovery, and business continuity plans.
• Manage IT vendors, service providers, licenses, contracts, and technology procurement.
• Support cloud services, databases, enterprise applications, and digital transformation initiatives.
• Maintain accurate IT documentation, asset registers, system configurations, and technical reports.
• Train and mentor junior IT staff and promote effective use of technology across the organization.
• Ensure compliance with organizational IT policies, cybersecurity standards, and applicable regulations.

Required profile for job ad : IT Specialist - Lusaka

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 7–15 years of relevant IT experience, preferably in a senior or specialist capacity.
• Strong experience in network administration, systems administration, cybersecurity, and IT infrastructure.
• Professional certifications such as CCNA, CCNP, Microsoft, CompTIA, ITIL, CISSP, or equivalent are an advantage.
• Experience managing IT projects and technology vendors.
• Strong analytical, troubleshooting, communication, leadership, and problem-solving skills.

Key Performance Indicators (KPIs)

• IT system uptime and availability.
• Resolution time for technical incidents.
• Cybersecurity incidents and compliance levels.
• Backup and disaster-recovery effectiveness.
• Successful completion of IT projects.
• IT support service satisfaction.
• Effective management of IT assets and budgets.

Job criteria for job ad : IT Specialist - Lusaka

• Job category : Accounting, controlling, finance - IT, new technologies - Marketing, communication
• Industries : Banking, insurance, finance - Electric, electronic, optical and precision equipments - Electricity, water, gas, nuclear, energy - IT, software engineering, Internet - Maintenance, servicing, after-sales services
• Employment type : Permanent contract
• Region : Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International
• City : Lusaka
• Remote work : No
• Experience level : 5 to 10 years - More than 10 years
• Educational level : Bachelor - Master - Doctorate
• Spoken language : english > fluent
• Number of Position(s) : 15
• Salary expectations : > ZMW 80,000
• Team management : Yes

• ACCESS
• Accounting
• Communication
• Controlling
• ITIL
• Marketing
• Marketing Communication
• MICROSOFT
• NORTHERN
• Recovery
• VPN
• WAN

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Application deadline: 3 November 2026