Pension Operations Manager

About the Role

Octagon Financial Services Limited (OFSL) is looking for an experienced and results-driven professional to lead its pension scheme administration operations. The successful candidate will make sure services to clients, trustees and scheme members are efficient, compliant and of a high standard.

Reports to: Managing Director

Key Responsibilities

• Lead the full administration of pension schemes, including contributions, benefits and withdrawals.
• Ensure compliance with PIA, ZRA, SEC and other statutory requirements, including timely filing of returns.
• Develop and implement operational strategies, policies, internal controls and business continuity plans.
• Identify and reduce operational risks.
• Drive process improvement and make full use of the pension administration system, working with ICT.
• Oversee the operations budget, fee management and accurate client billing.
• Manage relationships with corporate clients, trustees and scheme members, and act as the escalation point for complaints.
• Lead, train and appraise the pension operations team.

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Actuarial Science or a related field. A Master's degree is an added advantage.
• Certification in Pensions Management is highly desirable.
• At least 6 years of experience in pension administration, including at least 1 year in a senior management role.
• Strong knowledge of the Pension Scheme Regulation Act and PIA and ZRA regulations.
• Proven leadership, analytical and stakeholder management skills.

How to Apply

Send your application letter, detailed CV and copies of your certificates by 5 November 2026. Use the subject line "Pension Operations Manager".