Premium Cash Assistant

Wave is building financial services that let people send and receive money without fees or bank accounts, and has grown to serve millions of users across nine countries since launching in Senegal in 2017. Wave is now hiring a Premium Cash Assistant to support its liquidity operations in Malawi.

About the role

The Premium Cash Assistant plays a key role in Wave's liquidity operations, serving customers and rebalancing mobile money agents with cash or e-float.

Responsibilities

• Control access to the safe/cash house, including managing cash in and cash-outs between the safe and the PAA accounts.
• Conduct end-of-day bill counting and maintain daily reconciliation of premium agent outlets.
• Ensure all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds from head office to avoid service disruptions and delays at the outlet.
• Oversee the receipt and dispatch of cash through the Cash In Transit (CIT) team.
• Ensure all cash management policies and guidelines are followed.
• Escalate and follow up on issues that affect the smooth running of the premium outlet.
• Encourage proximity agents to maintain liquidity through frequent tracking, monitoring and issue resolution.
• Support agents and customers with information on Wave's offers, account opening, systems, applications and physical cards.

Requirements

• Strong proficiency in English and, preferably, other local languages in Malawi.
• 3+ years of experience as a cashier in cash management, reconciliation and liquidity management, cash handling, delivery or a similar role.
• A bachelor's degree in accounting, finance, banking or a related discipline.

What we're looking for

• Exceptionally organized, with the ability to follow through on tasks independently.
• A strong sense of prioritization.
• A genuine focus on customer needs.
• Tenacity and willingness to go the extra mile.
• Attention to detail and a drive for excellence.
• Clear and proactive communication, written and verbal.
• A self-starter who is proactive about achieving ambitious targets.
• A commitment to self-improvement through honest self-reflection.
• Comfortable working both in a team and independently.
• High personal integrity and honesty.

Key details

• Location: Office in Lilongwe, Malawi, with possible travel to other field locations.
• Work authorization in Malawi is required.
• Contract type: permanent position.
• Salary: competitive, calculated using a transparent formula.
• Benefits: generous health insurance for employees and dependents; 26 weeks of parental leave for mothers and 4 weeks for fathers, plus subsidized child care on return to work; airtime reimbursement; free food; office space.

How to apply

Applications must be submitted through the Apply button on this job board. Applicants should upload a resume in English and a cover letter describing their interest in Wave and the role.

Application deadline: 25 November 2026