Sector Head – Telecommunications (Corporate and Investment Banking)

Position Overview

Access Bank Zambia is seeking a self-motivated, enthusiastic and innovative person for the role of Sector Head – Telecommunications in the Corporate and Investment Banking Unit, based at Head Office, Lusaka, Zambia.

The Sector Head – Telecommunications is responsible for driving business growth, relationship management and portfolio profitability within the telecommunications sector. The role provides strategic leadership in developing and executing sector-specific banking solutions for telecom operators, technology service providers, internet service providers (ISPs), telecommunications infrastructure companies and related value-chain businesses. Reports to the Head of Corporate and Investment Banking.

Responsibilities

1. Business Development & Revenue Growth

• Develop and execute the Telecommunications Sector strategy aligned with the Bank's corporate objectives.
• Identify and pursue new business opportunities within the telecom industry.
• Grow the Bank's market share within the telecommunications sector.
• Drive deposit mobilization, loan growth and non-funded income generation.
• Achieve assigned revenue, profitability and portfolio growth targets.
• Lead client acquisition initiatives targeting telecom operators and service providers.

2. Relationship Management

• Manage relationships with major telecommunications companies and strategic stakeholders.
• Serve as the single point of contact for key telecom customers.
• Strengthen client engagement through regular business reviews and strategic meetings.
• Understand client business models and propose customized financial solutions.
• Ensure high levels of customer satisfaction and retention.

3. Credit & Risk Management

• Assess financing opportunities within the telecommunications industry.
• Conduct industry analysis and provide sector-specific insights to credit committees.
• Monitor portfolio performance and ensure compliance with approved credit terms.
• Identify emerging risks and implement mitigation measures.
• Maintain portfolio quality within approved risk appetite parameters.

4. Sector Research & Market Intelligence

• Monitor developments within Zambia's telecommunications industry.
• Track competitor activities, market trends, regulatory changes and emerging technologies.
• Prepare sector reports and market intelligence for senior management.
• Provide recommendations on new products and opportunities.

5. Stakeholder Management

• Build strong relationships with regulators, industry associations and strategic partners.
• Represent the Bank at industry forums and telecommunications sector events.
• Engage key decision-makers within telecommunications companies.

6. Team Leadership

• Provide guidance and coaching to Relationship Managers supporting the telecommunications portfolio.
• Foster a high-performance culture focused on customer service and revenue growth.
• Contribute to talent development and succession planning within the business unit.

Skills & Experience

• Bachelor's Degree in Banking & Finance, Economics, Business Administration, Accounting, Telecommunications Management or a related field.
• Master's Degree (MBA, Finance, Strategy or related discipline) is an added advantage.
• Minimum 5–8 years banking experience.
• At least 5 years in Corporate Banking, Commercial Banking, Relationship Management or Sector Banking.
• Demonstrated experience managing large corporate clients.
• Strong understanding of telecommunications industry dynamics.
• Experience in structured lending, cash management and transaction banking.

Technical Competencies

• Corporate Banking
• Credit Analysis
• Financial Modelling
• Telecommunications Industry Knowledge
• Trade Finance
• Treasury Solutions
• Enterprise Risk Management
• Relationship Management
• Business Development

Behavioural Competencies

• Strategic Thinking
• Commercial Acumen
• Negotiation and Influencing Skills
• Leadership & Team Management
• Stakeholder Management
• Communication and Presentation Skills
• Analytical Thinking
• Results Orientation
• Customer Centricity

Application Instructions

Submit your cover letter, curriculum vitae and academic documents certified by ZAQA by 6 November 2026. Hand-delivered or posted applications will not be accepted. Only shortlisted candidates will be contacted. If you do not hear from the bank after 30 days, consider your application unsuccessful.

Use the advertised subject heading: "Relationship Manager with the sector of your interest".