Job Title: Senior Reservations Consultant

Location

Livingstone, Zambia (Southern Province)

Reports To

Island Manager

Role Overview

The Senior Reservation Consultant oversees the reservations team, ensuring seamless booking processes and exceptional customer service. Manage high-profile bookings, optimize reservation strategies, and liaise with key stakeholders to enhance guest experiences.

Key Responsibilities

• Lead and supervise the reservations team, ensuring efficiency and accuracy in bookings.
• Handle VIP and complex reservations, coordinating special requests and personalized experiences.
• Develop and implement reservation policies to maximize occupancy and revenue.
• Maintain strong relationships with travel agencies, corporate clients, and tour operators.
• Analyze booking trends and provide reports to management for strategic planning.
• Train and mentor junior reservation staff, ensuring high service standards.
• Resolve escalated customer inquiries and complaints professionally.

Qualifications & Experience Required

• Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum of 5 years of experience in reservations or hospitality management.
• Strong leadership and problem-solving skills.
• Proficiency in reservation systems and software.
• Excellent communication and negotiation abilities.

Core Competencies

• Self-motivated and target-driven.
• Excellent interpersonal and leadership skills.
• Ability to work independently and manage multiple priorities.
• Passionate about sustainability.

Application Instructions

Eligible and qualified employees must submit their CVs and a cover letter clearly indicating the advertised position in the email title to advancedmanagementservices0@gmail.com. The deadline is 24th June 2026.