Store Supervisor

We are seeking a Store Supervisor to oversee the daily operations of a busy store, ensuring smooth coordination between the Orders Counter, Accounts Desk, and Collections Area, and consistently high standards of customer service.

Role Details

• Department: Store Operations / Management
• Number of Positions: 1
• Reports To: Management / Directors

Job Purpose

The Store Supervisor will oversee day-to-day operations of the store, ensuring the Orders Counter, Accounts Desk, and Collections Area function smoothly and that customers are served efficiently, accurately, and courteously.

Key Responsibilities

• Oversee and coordinate the daily activities of Order Desk Attendants, the Accounts Officer, and the Collections Officer.
• Monitor customer flow through the order–payment–collection process and resolve bottlenecks.
• Ensure company pricing, credit, and customer-service policies are consistently applied at all three points.
• Review and sign off on daily sales, cash, and stock reports before submission to management.
• Monitor stock levels and coordinate re-ordering and replenishment with management/suppliers.
• Handle escalated customer complaints and ensure timely, satisfactory resolution.
• Conduct staff scheduling, performance monitoring, and on-the-job coaching for store staff.
• Enforce cash-handling controls, security procedures, and general store discipline.
• Prepare periodic performance and operational reports for management.
• Ensure a clean, safe, and well-organised store environment at all times.

Qualifications and Experience

• Diploma or bachelor's degree in Business Administration, Management, Commerce, or a related field.
• At least 2–3 years' experience in a supervisory or store-management role, preferably within retail, wholesale, or a related trading environment.

Key Skills and Attributes

• Proven leadership and team-supervision ability.
• Strong organisational, problem-solving, and decision-making skills.
• Good understanding of retail/wholesale operations, stock control, and customer service standards.
• Competent in basic financial oversight and report writing.
• High level of integrity, accountability, and professionalism.
• Calm and effective under pressure during busy trading periods.

How to Apply

• Applications should include a cover letter, Curriculum Vitae, and copies of certificates.
• Applications should be submitted through the Apply button on this page.
• Deadline for receiving applications: 6th of November, 2026.
• Only shortlisted candidates will be acknowledged.